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INTERNATIONAL PRE-ORDER & SALES AGREEMENT

Last Updated / Effective Date: 19.08.2026

This International Pre-Order and Sales Agreement (hereinafter referred to as the “Agreement”) sets forth the terms and conditions governing the pre-order, manufacturing, payment, shipping, and delivery of products manufactured and supplied by [Efo Coffin] (hereinafter referred to as the “Seller”), located in Türkiye, to the purchaser (hereinafter referred to as the “Buyer”).

By submitting a pre-order on the Seller’s website (efocoffin.com) and checking the acceptance box, the Buyer expressly acknowledges, understands, and agrees to be legally bound by all terms stated herein.

  1. PARTIES & CONTACT INFORMATION
  • SELLER:
    • Company Name: [AST ÇAMLITEPE RESTORAN TURİZM SANAYİ VE TİCARET LİMİTED ŞİRKETİ]
    • Address: [Turkiye]
    • Email: [info@efocoffin.com]
    • Phone / WhatsApp: [+49 1521 3636165]
  • BUYER:
    • The individual or legal entity whose billing, contact, and delivery details are provided during the pre-order process on the Seller’s website.
  1. SUBJECT MATTER & SCOPE

2.1. The subject of this Agreement is the custom production, preparation, and international delivery of the casket/coffin product(s) selected and pre-ordered by the Buyer through the Seller’s website.

2.2. All products are manufactured in and dispatched from Türkiye.

  1. PRE-ORDER PROCESS, SPECIFICATIONS & PRODUCTION

3.1. Specifications: The product shall be manufactured strictly according to the material, dimensions, finish, color, and design specifications selected by the Buyer on the relevant product page during the pre-order.

3.2. Visual Fidelity & Minor Variations: The product will conform to the visual representations and technical details displayed on the website. However, due to natural material characteristics (such as natural wood grain, texture variations) and dynamic component/hardware supply chains (handles, hinges, interior linings, fittings), minor functional hardware updates may occur.

3.3. Significant Changes: If any necessary hardware or material modification alters the final order cost or functional nature of the product, the Seller shall notify the Buyer prior to commencing production.

3.4. Lead Time / Production Timeline: The estimated manufacturing lead time is indicated on the product/order page. By accepting this Agreement, the Buyer explicitly agrees to wait for the specified production timeframe.

  1. PAYMENT TERMS & ORDER CONFIRMATION

4.1. Payment Method: Following the pre-order submission, the Seller shall provide official bank/wire transfer (IBAN/SWIFT) details to the Buyer via the confirmed contact channels (email or phone).

4.2. Payment Terms: Production of custom-ordered products commences only after 100% of the total order amount (including product cost and applicable international shipping fees) has been fully cleared in the Seller’s designated bank account.

4.3. Payment Reference: The Buyer must include the unique Pre-Order Number / Order ID in the wire transfer description/reference field to ensure proper order matching.

4.4. Currency & Bank Charges: All payments must be made in the currency specified in the commercial invoice/order quote. Any intermediary or wire transfer bank fees are the responsibility of the Buyer.

  1. SHIPPING, LOGISTICS & DELIVERY TERMS

5.1. Shipping Costs: International freight and shipping costs are calculated based on the destination country, volume, and selected shipping method, and are explicitly presented to the Buyer during the ordering process.

5.2. Delivery Address & Buyer Obligation:

  • The Buyer certifies and guarantees that the delivery address, recipient details, and contact numbers entered during the order placement are fully accurate and complete.
  • The Seller shall not be held liable for delayed deliveries, failed handovers, or undelivered shipments resulting from incorrect/incomplete address information, unreachable recipients, or refusal to accept the shipment at destination.
  • In the event of delivery failure due to Buyer-side reasons, the sale shall be deemed successfully completed, and no refund or chargeback claims shall be accepted. 5.3. Incoterms & Customs Duties: Unless specifically agreed otherwise in writing (e.g., DDP), shipments are processed under standard international transport terms (e.g., CPT or DAP). All destination country import duties, local taxes, customs clearance fees, and inspection charges are the sole responsibility of the Buyer.
  1. INSPECTION, CLAIMS & DEFECTS

6.1. Transit Inspection: The Buyer (or authorized receiver) must inspect the external packaging upon delivery in the presence of the courier/carrier representative. In the unlikely event of visible transit damage, an official damage report (“Damage Assessment Protocol / Carnet de Passage”) must be signed immediately with the carrier.

6.2. Defect Claims: Any non-conformity claims regarding manufacturing specifications (material, color, or primary dimensions) must be reported to the Seller in writing (with high-resolution photos and video documentation) within 48 hours of receipt.

  1. RIGHT OF WITHDRAWAL & CANCELLATION POLICY

7.1. Custom-Made Goods Exception: Pursuant to international distance selling regulations and consumer protection frameworks, goods manufactured to the consumer’s tailored specifications, individual dimensions, and custom material selections are exempt from the standard right of withdrawal/unilateral order cancellation.

7.2. Cancellation Prior to Production: If the Buyer requests cancellation before raw material allocation and production commencement, cancellation may be evaluated at the Seller’s sole discretion, subject to administrative and banking deduction fees. Once manufacturing has commenced, cancellations or returns are not accepted.

  1. FORCE MAJEURE

Neither party shall be held liable for failure or delay in performing obligations due to events beyond reasonable control, including but not limited to acts of God, severe weather, war, civil commotion, embargoes, export/import restrictions, pandemics, international transport strikes, or global raw material shortages. In such cases, production and delivery timelines shall be extended accordingly.

  1. DATA PROTECTION & PRIVACY

The Seller processes the Buyer’s contact, identification, and shipping data strictly for the purposes of order fulfillment, production coordination, logistics operations, and legal accounting compliance in accordance with applicable data protection laws.

  1. GOVERNING LAW & DISPUTE RESOLUTION

10.1. This Agreement shall be governed by and construed in accordance with the laws of the Republic of Türkiye.

10.2. Any dispute, controversy, or claim arising out of or relating to this Agreement, including its formation, execution, or breach, shall be subject to the exclusive jurisdiction of the Courts and Enforcement Offices of  Türkiye.

  1. ACCEPTANCE & EXECUTION

By ticking the “I have read and agree to the International Pre-Order & Sales Agreement” checkbox on the website checkout/pre-order form and completing the submission, the Buyer formally acknowledges that they have read, understood, and unconditionally accepted all terms and conditions set forth herein.